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2005 NCPC Program Highlights March 18, 2005 e-Philanthropy — Making the Internet Work for You
‘What’s the best way to ground a teenage girl today?” asks David B. Gillig, Senior Vice President and Executive Director of Children’s Hospital Foundation. He paused and scanned the audience for knowing looks from parents.
He then gave the answer, “Take away her To give some perspective he added, “In 1990 it would have been her phone.” Gillig compares the change in adolescent discipline to illustrate how much and how quickly technology has changed and affects our everyday life. Use of the Internet continues to grow exponentially. Remarkably, the fastest increase of use is in the 65 years and older population. Most households now have computers and use them daily. Online shopping has mushroomed over the last few years. Online retail sales measured a whopping $54.9 billion last year. What does this mean for nonprofits and fund raising? Gillig pointed out that how people shop online is how donors decide where to give their money. Generally speaking, people research products, cars and services online, but actually buy offline. A study by one research firm showed that for every dollar spent online, $3.30 is generated offline. So having an informative, well-designed and easy-to-use Web site is more important than ever for businesses and nonprofit agencies. “People do not have ‘philanthropic moments,’” quipped
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However much technology has changed things, Gillig Organizations need to determine their priorities and match up the Internet with their needs. The Internet is different from other media because it is truly interactive. Direct mail, on the other hand, is partially reactive and not much learning occurs on the recipient’s part. The Internet also has a much higher acquisition rate than direct mail. Nonprofit agencies should learn how to use the new tools And you don’t have to manage hardware or have someone in house to get up to speed. You can utilize applications online. Etapestry is one company that offers such services When agencies e-mail solicitations to potential donors, Gillig recommends that a “link” to a Web site be included, instead of attachments that the donor may or may not be able to open. Gillig also said to be careful with online auctions. The World Wide Web means just that. If people can bid for items online, Gillig said that you could end up shipping a chair to the Netherlands. Communicating online has its advantages within your organization, too. Annual reports and newsletters can be posted on your Web site, avoiding hefty printing bills. You can also check if board members are reading the material you send them by seeing who has clicked open your documents. To summarize: Make sure your Web site is as informative and user-friendly as it can be for those cyber-researchers, take advantage of Internet tools, and remember, the best “asking for the gift” is still one person talking to another, face-to-face. |
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